Refund & Return Policy

Refund Policy 

Unlike other platforms, at sexdolls-USA.com, customer satisfaction is of great importance. And this doesn't only end at providing you with top-notch sex dolls without offsetting your budget but also ensures maximum efficiency and flexibility throughout the purchasing process.

It is possible to cancel the order and receive a full refund during the first 2 hours after placing the order. Any time later, your package will have already been processed for shipment; therefore, cancellation may not be possible.

If you would like to cancel the order but more than 2 hours have passed, you will have to wait until you receive the doll and return the package.

 

Return Policy

If your doll has any manufacturing flaw or logistical damage, it will be replaced at no cost. We check every product thoroughly before shipping it, but in that unlikely case, please contact us as soon as possible attaching pictures of the problem.

If you would like to return the product, you must contact us during the first 24 hours after receiving it. We will send you the address and shipping details of our warehouse. The doll must be unused. Once we receive the product, we will perform a test to check if it has been used. If the doll has been used we will not refund your order. If the doll has not been used, we will process a full refund.

Once we inform you of the following steps for the return, you will have 3 days to do it or otherwise we will not be able to accept the return. 

 

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